Best Family Resort winner is …Swissotel Suites Phuket Kamala Beach ! Recognized as a winner in the “Best Hotels for Families” category of the 2019 TripAdvisor Travellers’ Choice® awards. Travelers’ Choice award winners were determined based on the millions of reviews and opinions collected in a single year from TripAdvisor travelers worldwide. In the 17th year of the awards, TripAdvisor has recognized 7,812 properties in 94 countries and eight regions worldwide.
This huge achievement is a great step towards the ultimate goal of becoming the first choice resort for families visiting Phuket, Thailand. It is also a great honour to receive such an award, as this validates our brand promise to our valued guests. And that is to deliver an unsurpassed hospitality experience and unforgettable Family stays.
Bubba wrote a review
Our Kamala home away from home
“The staff at Swissotel is very accommodating. Always greeting with a smile and asking if there is anything they can do/get for us. The service is simply amazing. From the front desk, porters, dining, pool bar and the cleaning staff.
The staff make our stay so comfortable. The management, Pierre, Sandra, Alice and Alexandria are very approachable, regularly walking among the guests chatting.
The front desk staff, Falada, Roong and Habibi, who we regularly deal with, always with a smile and asking if there is any service or advice they can offer.
The porters, S, M and Nien, among the others who’s names I forget right now, sorry, amaze us smiling the whole time they are lugging heavy bags up and down stairs in 35+ degree heat. Greeting weary travellers with huge smiles and insisting you leave everything to them.
The dining staff, Jik, Peung, Kit, Susan, Monica and Hunny are so very happy to receive and serve us every day. We cannot say enough of how well they treat us while dining or even walking by. They will stop at our table and chat, always seeing if there is anything we need.
They remember what we like to eat and drink, they offer this or ask if we want to try different options. Again, amazing personal service with a good command of English.
Last and certainly not least is our room cleaning staff, the manager, Noong, asking if everything is ok and if we need anything more or different whenever we see them and our staff member, Dee who seems to clean our room so well without us hardly seeing her, flawless cleaning, water replacement etc, again when we do see her, we are always greeted with big smiles.
Great hotel, this is our 3rd stay and we plan on returning!
This a long review and I didn’t even cover the amenities, huge beautiful pool with a swim up bar, gym, kids play room with staff and all within about a 5 minute walk to beautiful beach nestled on the quiet end of Kamala.
Kamala town is a 15-20 walk away, night market is 10-15 minutes.
We recommend booking here whether you are with a family or a couple.”
Date of stay: February 2020
Trip type: Traveled as a couple